Helen Burrows is Controller for distribution at the BBC, leading the digital transition, network and spectrum and viewer support teams.
She led the content and services policy team at BT Group for five years, covering issues including digital inclusion and consumer fairness, content delivery and media policy, online safety and data. Through the pandemic she led BT's efforts to work with the UK Government to support vulnerable customers and citizens.
Prior to BT she worked as a strategic advisor for business leaders, and as a policy expert for the Government and in Westminster. She has published several research papers with the think tank Demos. She started her career in the creative industries working for Nicole Farhi and Ministry of Sound, then as an award-winning photographer and writer.